Job Status Full Time Regular
Functional Area Sales
Position Overview
Objective: In this senior, very technical, and highly visible role, you will be the primary technical contact delivering managed technical support for premium customers.
Responsibilities:
Collection, analysis and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education (gaps in networking, product knowledge etc…)
Installation and configuration assistance
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Conduct weekly status conference calls with customers to report status of open issues and projects.
Conduct quarterly site visits for your managed accounts.
Work closely and provide direct technical email and phone support to our customers in the America’s Region (Canada, US, Central and South America)
Develop best practice deployment and troubleshooting methodology documentation.
Develop best practice deployment and troubleshooting methodology documentation.
Analysis of support request, completion of requests for information and documentation.
Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results. Required Skills
Must possess strong network security and routing experience.
Exceptional customer service orientation and strong communication skills.
MS Word, PowerPoint and Excel skills.
Prefer candidates with CCNA, CCNP, CCIE and/or CISSP certifications. Also prefer candidates with scripting and Windows server app experience.
Website: https://www.fortinet.com
Phone: 1-408-235-7700
Email:
UAE