As a Night Manager you are responsible for leading and managing all sections of the Hotel during the night in order to ensure the highest level of Security, standards of service in accordance with the policies, procedures and Kempinski Standards.
The priority is to ensure the smooth running of the hotel operations during the night.
Main Responsibilities
Direct Hotel- and Front Office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests' needs.
Train, develop and manage the performance of direct subordinates to ensure the efficient running of Front Office operations.
Handle all customers' complaints occurring during the night to ensure their satisfaction and proper documentation.
Greet VIP guests upon their arrival and escorts them to their room.
Establish good rapport and offer assistance for the duration of their stay.
During sell out nights, deal with overbooking situations in the most professional and diplomatic matter in order to keep the degree of possible dissatisfaction of guests inconvenienced by the situation as low as possible.
Patrol the hotel at least twice per shift to ensure that the hotel is clean, tidy, safe and that all is in proper order.
Take corrective actions if necessary.
Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
Report on the hotel log book all guest complaints, relevant incidents and matters that need follow up the next day, to ensure consistency and guest satisfaction.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Experience
To fill the position, one of the following is required:
3 years experience in a Front Office supervisory level position
Basic Financial and Accounting knowledge preferably in a five star international hotel
Language
Ability to work and communicate in a multinational environment:
Good written and spoken English
Knowledge of Arabic language is vital
Technical Competencies
Computer literacy:
Comprehensive Opera knowledge
Comprehensive Micros knowledge
Up Selling techniques
Microsoft Excel and Statistical knowledge
Visa Requirements:
Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation. We do not request upfront payment for visa or flight costs.
UAE