SCOPE OF THE ROLE
Maximize online revenue via direct web bookings and OTA
Ensure rate parity within online channels
Enhance online exposure on 3rd party websites
Monitor user friendliness of direct web bookings process
KEY RESPONSIBILITIES
Update of CRS rate plans published on GDS, WEB as well as all OTA extranets
Update of CRS room allocation published on GDS, WEB as well as all OTA extranets
Loading of RFP negotiated rates in CRS based on bid acceptance and contract sent by Corporate Sales team
Run rate shops inter hotel channels as well as online competition reports
Conducts audits and action plans as advised by Revenue Management team
Action recommendation given by Revenue Management team and other audit reports
Maintain daily, weekly and monthly pace reports and variance versus forecast for the eCommerce segment
Perform adhoc reports on ecommerce statistics and trends or ROI calculation of specific campaign
Update of text and images on OTA websites and Web Booking Engine
Implementation of tactical and promotions on 3rd party websites and Web Booking Engine
Ensure online guests reviews after check-out and remarks at time of bookings are well communicated and coordinated with hotel operations
Reporting causes of major online cancellations and early departures.
Identify areas of online revenue threat and opportunities
QUALIFICATION
Acquired detailed & up-to-date product knowledge of the properties in the area.
Detailed knowledge of Protel, Microsoft Office (mastering excel and power point) & Microsoft outlook. Uses technology available for reports, communication and client correspondences.
Flexible to adapt to sudden increase in working hours as per business needs.
Website: http://www.rovehotels.com
Phone: 97145619999
Email: NA
UAE