We are currently seeking to recruit Arabic & Russian or Russian & Turkish speaking candidates to join our Assistance center in Dubai. This is a shift based position (day 8am - 8pm and night 8pm - 8am). Shifts are determined by the roster (maximum 16 days a month) and are determined by the requirements of Operations and you must be flexible enough to manage changes in shifts.
Only applications with CV's will be considered for this role.
Key Responsibilities:
Manage cases in line with the key directive of Assist First, Verify Later
Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided.
Demonstrate an understanding of all key clients’ Operations and Billings Procedures
Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
Manage cases with a view to moving them forward in the best interests of the member and client.
Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients.
To be the first point of contact for members, end users, clients, service providers and colleagues
Ensure incoming calls are answered promptly, appropriately and courteously.
Ensure inbound requests are handled in timely efficient manner.
To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover.
Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
Escalate cases and requests as per company protocols.
Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
Organize the full range of medical and security services for clients, utilizing the internal resources of International SOS and external correspondents where necessary.
Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members.
Positively promote International SOS to other organizations.
Carry out any other reasonable duties as requested by the manager.
Work as part of a 24/7 shift pattern.
Website: www.internationalsos.com
Phone: 971 (0)4 423 0779
Email:
UAE